FREQUENTLY ASKED QUESTIONS

Answers for You

WHAT IS YOUR CANCELLATION POLICY?

Cancellation within 14 days of the course start date or withdrawing during a course is classed as a cancellation and no refund for the course or remaining classes will be given. Cancellation of the course outside outside of 14 days will receive a full refund if that place has been filled. Aroma baby massage reserves the right to cancel/suspend a course/workshop if there is an issue with the venue, class numbers or unforeseen circumstances. In the event of a cancellation made by Aroma Baby Massage a full refund will be given.

Missed Classes

We understand that on occasion a class maybe missed. We are under no obligation to refund for missed classes. Our costs remain the same regardless of attendance.

Illness

Please do not attend classes if you are showing signs of an upset stomach with diarrhea or sickness, contagious disease or any other member of your family is showing signs of sickness.

Refunds/discounts are not given for classes missed due to illness.

Safety

This is of paramount concern at all times. However, we are not liable for any loss, damage or injury that may occur whilst attending our classes.

You are bound to disclose any information regarding yours and your baby’s health relevant to the practice of the class you are attending.

You are responsible for all applications of skills you may practice outside the classes both now and in the future.

BOOKING

The full amount is payable prior to the class. Your place is secure on payment of the deposit. The deposit is non refundable. All booking forms must be completed before commencing baby massage. It is the responsibility of the parent/caregiver to inform the instructor of any changes including medical conditions prior to commencing baby massage at each class. Courses are non transferable.

COVID-19

The courses will run according to Government guidelines. In the event we have to stop our face to face classes due to Covid-19 we will offer an online alternative or the client may wait for classes to resume.
Please do not attend a baby massage class if you, your child or a member of your family show signs or symptoms of Coronavirus. Remain at home and seek medical advice. Please advise your instructor.
Please do not attend class if you or a member of your family has been self-isolating due to contact with Covid-19 or are self-isolating due to being off island. You can return to classes once your isolation period is over.
Please note that I am not able to offer refunds for remaining sessions in the above circumstances.

WHAT DO I NEED TO BRING TO CLASS?

Please bring a blanket or towel to place baby on, this is for hygiene purposes and for babies comfort.
Organic oil, fruit or vegetable oil is provided for use during class and for you to bring home to use.
Babies feeding/changing bag.

FAQ: FAQ